Grammarly

Customer Experience Teams Have the Most to Gain from Gen AI

Customer experience (CX) professionals communicate in real time more than any other team. They’re often the face and voice of your company, handling all customer questions, issues, and complaints. It’s safe to say that their job and your customers’ satisfaction hinge on effective communication.

This puts them in a prime position to leverage generative AI, yet they are the least likely team to adopt it. Only 37% of CX workers use AI at work. Why?

Find out how CX team communication has taken a toll over the past year—and how the untapped potential of gen AI might just be the solution they need to thrive.